Privacy Policy

Policy

Coevo Energy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us or use our products and services.

1. Information We Collect

We may collect information in the following ways:

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Account preferences

  • Inquiry details

1.2 Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address

  • Browser and device information

  • Operating system

  • Pages visited and time spent

  • Cookies and tracking information

1.3 Communication Information

  • Records of emails, phone calls, or SMS messages

  • Customer service interactions and support tickets

2. How We Use Your Information

We use the information we collect to:

  • Provide products and services

  • Respond to inquiries or support requests

  • Send administrative updates

  • Manage business operations

  • Improve customer experience

  • Comply with legal obligations

3. Phone Number Privacy Policy (Expanded)

We respect your privacy and are committed to protecting your personal information.

  • Use of Information: We use your phone number to send SMS messages related to your inquiry, order updates, service notifications, appointment reminders, and customer care topics.

  • No Selling or Sharing: Mobile phone numbers and SMS consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

  • Opt-Out: You can unsubscribe from SMS communications at any time by replying “STOP” to cancel. Reply “HELP” for assistance.

  • Message Disclosure: Message frequency varies. Message and data rates may apply.

  • Data Security: Your phone number and communication preferences are stored securely and retained only as needed to provide service or comply with applicable law.

4. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and performance. You may disable cookies in your browser, but some site features may not work.

5. Information Sharing

We do not sell personal information. We may share data only:

  • With trusted service providers (such as payment processors or hosting providers)

  • With legal authorities if required by law

  • To protect the rights and safety of our users and company

  • As part of a business transaction such as a merger or acquisition

All service providers are required to maintain confidentiality and limit use to services performed on our behalf.

6. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your data. However, no method of internet transmission is fully secure.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Meet legal, tax, or regulatory requirements

  • Resolve disputes

  • Enforce agreements

8. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request correction or deletion

  • Opt out of communications

  • Withdraw consent
    To make a request, contact us at support@coevoenergy.com.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

11. Email & Website Disclaimer

Information shared via our website, emails, or digital communications is provided for informational purposes only and does not constitute professional engineering, financial, or legal advice unless explicitly stated.
Emails sent to or from Coevo Energy, including attachments, are intended only for the recipient. If you receive a message in error, please notify the sender and delete it immediately. Unauthorized review, distribution, or copying of our emails is strictly prohibited.

Outbound communications may contain proprietary or confidential information relating to Coevo Energy and may not be shared without written consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

13. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Coevo Energy
Email: support@coevoenergy.com
Phone: 888-664-1963 (MAIN LINE)